How It Works

How TrustoBase works

TrustoBase collects first-hand reports about websites. Every report is reviewed before it is published, and website owners can verify and respond.

1. Search

Look up a website by name, domain or a keyword. Mirror domains are grouped into one profile.

2. Report

Signed-in users with a verified email describe what happened, with the incident country, amount and optional evidence.

3. Review

Moderators check each report against the guidelines. It stays Pending Review until approved.

4. Respond

Verified owners can post one public reply per report. Cases are then marked resolved or disputed.

Moderation status

Internal review step. Only approved reports are public.

PendingWaiting for a moderator.

Needs infoThe reporter was asked for more detail or evidence.

ApprovedMeets the guidelines and is public.

RejectedDoes not meet the guidelines, e.g. insults without facts.

RemovedTaken down after an appeal or legal request.

Case status

Public status of the issue itself.

OpenNo resolution yet.

Owner respondedThe verified owner has replied.

ResolvedThe reporter or a moderator confirmed it was fixed.

DisputedThe owner disputes the report; it stays public with both sides.

Regions and languages

Language and region are separate. A region shows reports by incident country: Malaysia shows incidents that happened in Malaysia, Thailand the same, and Global shows everything. Reports stay in their original language and can be translated in your browser.

Protection against abuse

Email verification before reporting (SMS in a later phase)
Rate limits per account and per network
Cloudflare Turnstile and WAF against bots
Duplicate and copy-paste detection
Moderators see each reporter's history
Evidence is private unless approved for public view

For website owners

Prove you control the domain with a DNS TXT record or an HTML meta tag. Then you can respond to reports and appeal ones you believe break the guidelines.

Search websites