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Payment / WithdrawalOpen

Asked to pay 'anti-money-laundering deposit' before payout

Penang Palace · penangpalace.exampleReporter: WeiJie_PWritten in English

After a RM 4,000 win, support told me my account was flagged by their AML system and I must deposit 20% of the amount to prove the funds are clean. They said the deposit would be returned with the payout. I did not pay.

Evidence (4)
1. ScreenshotApproved for public view (personal details blurred)
2. Chat logVisible to moderators only
3. Bank slip / receiptVisible to moderators only
4. Transaction recordVisible to moderators only

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Payment / WithdrawalOpen

Diminta deposit 20% untuk 'pengesahan AML'

Oct 9, 2026Incident: MalaysiaReporter: Arif.Zpgpalace.exampleWritten in MalayAmount involved: MYR 2,640Evidence: 6 file(s), reviewed by moderators

Sama seperti laporan lain, saya diminta membuat deposit 20% daripada jumlah pengeluaran RM 2,200 sebagai 'deposit AML'. Saya membayar RM 440 tetapi pengeluaran masih tidak diproses dan kini mereka meminta 10% lagi.

Deposit IssuesOpen

Deposit went to a personal bank account

Aug 2, 2026Incident: MalaysiaReporter: AhmadRpenangpalace.exampleWritten in EnglishAmount involved: MYR 200Evidence: 3 file(s), reviewed by moderators

The deposit page showed a different personal bank account name each time I refreshed it. I deposited RM 200 to one of them and it was credited, but I am worried that payments are going to individuals rather than a company.