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Setiap kali saya membuat permohonan pengeluaran RM 1,200, ia dibatalkan secara automatik selepas 24 jam dengan alasan 'maklumat bank tidak sepadan'. Nama akaun bank saya sama dengan nama pendaftaran.
My account was closed the day after a big win. The email said I violated terms but did not say which. My balance of USD 640 is frozen. Support only repeats that the decision is final and cannot be discussed.
I requested a withdrawal of RM 3,200 on 2 September. Status has shown 'processing' since then. Live chat keeps saying the finance team is checking and asks me to wait 24 hours, every day. My account was fully verified with IC and bank statement before the withdrawal.
The deposit page showed a different personal bank account name each time I refreshed it. I deposited RM 200 to one of them and it was credited, but I am worried that payments are going to individuals rather than a company.