Customer SupportOpen

Account closed without explanation, balance frozen

GoldenBet Asia · goldenbet-asia.exampleReporter: AhmadRWritten in English

My account was closed the day after a big win. The email said I violated terms but did not say which. My balance of USD 640 is frozen. Support only repeats that the decision is final and cannot be discussed.

Evidence (2)

1. ScreenshotApproved for public view (personal details blurred)

2. Chat logVisible to moderators only

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Payment / WithdrawalOpen

USDT withdrawal marked 'completed' but never arrived

Sep 16, 2026Incident: SingaporeReporter: KevinTangoldenbet-asia.exampleWritten in EnglishAmount involved: $800 (USDT)Evidence: 3 file(s), reviewed by moderators

Requested 800 USDT to my TRC20 wallet. The site marked it completed and shows a transaction hash, but the hash does not exist on the blockchain explorer. Support says it is a network delay. It has been 10 days.

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