…
Saya telah menghantar e-mel sebanyak empat kali tentang baki akaun yang hilang selepas kemas kini sistem. Tiada balasan langsung. Sembang langsung hanya memberi jawapan automatik dan menutup sesi selepas beberapa minit.
โอนเงิน 5,000 บาทผ่านพร้อมเพย์ตามบัญชีที่แชทให้มา ยอดไม่เข้าเกมเลยสองวัน แอดมินบอกว่าบัญชีนั้นถูกเปลี่ยนแล้วและให้โอนใหม่อีกครั้ง ฉันไม่ได้โอนใหม่และยังไม่ได้เงินคืน
We located this deposit and credited it to the player's wallet on 3 October. The bank account shown in the chat was not one of ours; we have reported the impersonating chat account. Please contact support only through the website.
I requested a withdrawal of RM 3,200 on 2 September. Status has shown 'processing' since then. Live chat keeps saying the finance team is checking and asks me to wait 24 hours, every day. My account was fully verified with IC and bank statement before the withdrawal.
我在 9 月中旬赢了大约 RM 1,800，申请提款后被拒绝，客服说我的下注模式“异常”，但没有说明是哪一条规则。之前存款时完全没有任何问题。我已经把聊天记录截图保存下来了。
I won RM 6,000 in July. Instead of one payout, support said the maximum per transfer is RM 600 and paid it in ten parts, one every few days. Each part needed a new request and a new selfie verification. The last part arrived on 14 August.
Selepas saya mengadu tentang kelewatan, ejen sembang langsung memberikan pautan ke laman cermin baharu dan meminta saya mendaftar semula di sana dengan bonus 50%. Saya tidak pasti sama ada pautan itu milik syarikat yang sama.
我通过网银存入 RM 1,000，但游戏余额只显示 RM 950。客服说是“通道费”5%，可是充值页面上完全没有写这项费用。之前几次存款都没有扣费。
The 5% fee applies only to one third-party payment channel and was missing from the deposit page by mistake. The page now shows it, and the RM 50 was refunded to this player.